Delivery Policy

Delivery Policy

Thank you for shopping with SHR Fibre Ltd.

We collaborate closely with our shipping partners to ensure the swift and efficient delivery of your orders.

**Standard Delivery**

- **Ireland (North and South):** For deliveries within Ireland, parcels will be shipped on a standard 3 to 4 working day service.

- **UK Mainland (Excluding Highlands and Islands):** For deliveries to the UK mainland, parcels will be shipped on a standard 3 to 4 working day service.

**Express Delivery Option**

- **Availability:** The express delivery option is available for orders up to 30kg in weight.

*(Working days are Monday to Friday.)*

**Order Dispatch**

- **Dispatch Times:** Orders received Monday through Thursday will be dispatched within the following 24 hours, provided sufficient stock levels are available.

- **Exceptions:** If we are unable to meet this dispatch timeframe due to stock availability, we will contact you directly to inform you of the delay and discuss alternative options.

- **Holidays:** Please note that dispatch times do not apply on bank holidays and company holidays.

**Pallet Delivery**

- **Eligibility:** Pallet delivery applies to orders exceeding 120kg in weight. Depending on the volume, weight, and contents of your order, we may dispatch items in multiple packages to ensure safe and efficient delivery.

- **Direct Dispatch from Manufacturer:** For large orders or IBC (Intermediate Bulk Container) products, we may dispatch directly from the manufacturer. If this is the case, we will inform you of the lead times and delivery details. Please note that the dispatch date may be outside of SHR Fibre Ltd's control; however, we will work to ensure timely dispatch.

**Delivery Requirements and Preferences**

Please inform us of any specific delivery requirements or preferences, such as site opening times or contact details for delivery. We will make every effort to accommodate your requests whenever possible.

**Delivery Providers**

Our primary delivery providers are Royal Mail and Yodel. However, we may use an alternative delivery provider on occasion to ensure the timely and efficient delivery of your order.

If you have any questions about the available shipping options, please contact our customer services team.